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Legal framework built around your account

When you open your account with gas777, you enter into a straightforward set of terms that protect both your account and our operations.

Account security & verificationPayment and withdrawal termsData rights and retention
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gas777 Legal framework built around your account
REACH OUR TEAM

Legal and account support contacts

Our support team handles account disputes, policy questions and legal inquiries across multiple channels.

Live Chat Support Open your account settings, select Support from the menu, and click Live Chat. Available 09:00–23:00 Indonesia time, seven days a week. Queries logged and escalated.
Email Support Send policy or account legal questions to our support inbox. Include your account ID, the date of the issue, and the specific term or conduct you need clarified. Replies sent within 24 hours.
In-App Messaging Tap your account avatar, navigate to Help, and select Message. Submit details of your legal inquiry; support staff will respond with next steps and your case reference number.
HOW WE PROTECT YOU

Data security, retention and your rights

Your data is encrypted in transit and stored securely; we only retain information needed to verify your identity, process withdrawals and comply with local regulations.

Data Encryption

All account logins, payment submissions and withdrawal requests travel over encrypted channels. Your linked payment methods (DANA, OVO, GoPay, QRIS) are tokenised and never stored in plain text.

Account Access Control

Two-factor authentication is available in your security settings. Enable it to add a verification step on login. Your password reset and device-change requests are logged and require email confirmation.

Data Retention

We retain account and transaction data for 24 months to fulfill anti-fraud obligations and support dispute resolution. Deleted accounts have personal details anonymised within 30 days unless legal holds apply.

Third-Party Compliance

Payment processors (DANA, OVO, GoPay, QRIS operators) and identity-verification vendors see only data required for processing. No data sharing with marketing or advertising partners without your explicit consent.

Withdrawal Verification

Outbound funds are verified against your linked account holder name and identity document on file. Mismatches halt withdrawals and trigger support review within 48 hours of flagging.

Dispute and Request Process

Request your data report or contest a transaction via Support. Provide your account ID and the date in question. Our team delivers a response and, if applicable, your data export within 5 business days.

Frequently asked legal questions

Contact support via live chat or email and request account closure. Your account will be deactivated within 24 hours. Any remaining balance is returned via your linked payment method (DANA, OVO, GoPay or QRIS) after verification, typically within 1–3 business days. Your transaction history and data remain archived per retention rules.

Yes. Submit a dispute through Support with your account ID, transaction date, amount and reason. Our team investigates and logs all disputes. For DANA, OVO, GoPay or QRIS transactions, we liaise with the payment operator; most disputes resolve within 7–14 business days.

Contact live chat immediately or email support with your account ID. Flag the issue as a security breach. We will freeze your account, force a password reset, and review login history. Do not attempt further transactions. We'll guide you through recovery within 24 hours.

Access and eligibility depend on local law. We operate where local law permits. You must be of legal age in your jurisdiction and meet local regulatory requirements to hold an account. Eligibility verification occurs at account creation and may be re-verified at withdrawal. If you're outside a permitted region, your account remains inactive.

Personal data is retained for 24 months to support dispute resolution and compliance obligations. After 24 months, data is anonymised or deleted unless a legal hold applies. Transaction history remains accessible to you for 12 months post-closure for record-keeping and tax purposes.

Yes. Submit a data request through Support with your account ID. You'll receive a data export containing account details, transaction history and linked payment methods (DANA, OVO, GoPay, QRIS) within 5 business days. Corrections to your profile, identity or linked payment are updated immediately in your settings.

Your linked payment methods (DANA, OVO, GoPay, QRIS or bank transfer) are tokenised and encrypted. We do not store card numbers or full account numbers. When you withdraw, verification confirms the linked account holder name matches your identity. Unlink a payment method anytime through your account settings.

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